Policies
Privacy Policy
Welcome to the Mosaica Online Prep website (www.mercuryonlineprep.com or the “Website”). The Website is owned by Mosaica Education, Inc. This written policy (the “Privacy Policy”) is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this Website and certain related services. Please be sure to read this entire Privacy Policy before using, or submitting information, to this Website.
Policy
The policy of Mosaica Education, Inc is to respect and protect the privacy of our users. To fulfill this policy, Mosaica Education, Inc agrees to exercise the precautions set forth in this Privacy Policy to maintain the confidentiality of information provided by you in connection with accessing and using the Website.
Your Consent
This Privacy Policy sets forth Mosaica Education, Inc’s current policies and practices with respect to nonpublic personal information of the users of the Website. By using this Website, you agree with the terms of this Privacy Policy. Whenever you submit information via this Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. This Website is not intended for children under the age of 13. We never collect or maintain information at the Website from persons we know to be under age 13, and no part of our Website is designed to attract anyone under age 13. We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.
Active Information Collection
Like many websites, this Website actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via email, feedback forms, and/or live chat. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, email address, mailing address, phone number and sales delivery, billing and credit card information).
Some areas of this Website may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, order processing). You will be informed at each information collection point what information is required and what information is optional.
Disclosure of Information
Except as otherwise stated, we may use your information to improve the content of our Website, customize the Website to your preferences, communicate information to you (if you have requested it). Also, it may be used for marketing and research purposes, and for the purposes specified in this Privacy Policy.
If you provide personally identifiable information to this Website, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We may combine your personally identifiable information with passively collected information.
We may disclose your personally identifiable information to our other affiliates worldwide that agree to treat it in accordance with this Privacy Policy. In addition, we may disclose your personally identifiable information to third parties located in the United States and/or any other country, but only:
1. to contractors we use to support our business (e.g., fulfillment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy;
2. in connection with the sale, assignment, or other transfer of the business of this site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy; or
3. where required by applicable laws, court orders, or government regulations. In addition, we will make full use of all information acquired through this site that is not in personally identifiable form.
How You Can Review or Correct Your Personal Information
To review or correct your personal information, go to www.mercuryonlineprep.com and log into your account using your email and password. Factual errors in your personal information, including information that is out of date, can be corrected. We encourage you to promptly update your personal information if it changes.
If for any reason you cannot log into your account to review your personal information, you can contact Mosaica Education, Inc by e-mail to info@mercuryonlineprep.com to learn if we are keeping personal information about you.
Opt-Out Procedures
You may always opt-out of receiving communications from us. To not receive future email communications from Mosaica Education, Inc, please email info@mercuryonlineprep.com.
Security of Information
You can be assured that personal information collected through the Website is secure and is maintained in a manner consistent with current industry standards. The importance of security for all personal information associated with our subscribers is of utmost concern to us. Your personal information is protected in several ways. Your personal information resides on a secure server that only selected Mosaica Education, Inc management and approved contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on this Website, it is your responsibility to safeguard them.
Passive Information Collection
As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
This Website may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve services to our consumers.
A “cookie” is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences.
“Session cookies” are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Website uses session cookies.
“Persistent cookies” are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., username), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. This Website uses persistent cookies.
“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. This Website uses Internet tags.
“Navigational data” (“log files,” “server logs,” and “clickstream” data) and “Internet Tags” are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This Website uses navigational data.
Links
This Website may contain links to websites of third parties not affiliated with Mosaica Education, Inc. This Privacy Policy will not apply to these third-party websites and Mosaica Education, Inc is not responsible for the privacy practices or the content on any of these other websites, even where these third-party sites indicate a special relationship or “partnership” with Mosaica Education, Inc. Mosaica Education, Inc does not disclose personally identifiable information to those responsible for the linked sites. The linked sites, however, may collect personal information from you when you link to their site. This collecting of information is not subject to the control of Mosaica Education, Inc. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from this Website.
Changes to This Privacy Policy
This Privacy Policy may change over time. Mosaica Education, Inc will notify you by e-mail to the e-mail address associated with your account whenever we make any substantive changes to this Privacy Policy. If you do not accept the changed version (for example, if you do not approve of a different way that we intend to use personal information) you may let us know by letter or email. If you do not respond with any objections, we will assume that you consent to changes in the Privacy Policy. Changes will not apply retroactively to personal information that was collected before the changes to the Privacy Policy, except as may be required by law.
Delivery Policy
Materials are delivered in text, audio and video presentation formats upon the payment approval. All course are delivered via internet and therefore credit can be earned without leaving home.
Course Drop and Refund Policy
The following information pertains to policies and procedures of Mosaica Online Prep Academy that affect your enrollment in education courses. It is your responsibility to be familiar with these policies and, unless otherwise specified, this policy applies to all credit programs and courses. Mosaica Online reserves the right to change policies and procedures without notification.
Two weeks prior to the first week of class is the free drop period in which you may drop courses without penalty and receive a full refund of tuition and course fees. Courses dropped during the free drop period will not be reflected on your transcript. Open-entry/Career & Technical Credentialing courses begin the day you register; there is not a free drop period for these courses.
Tuition refunds for drops received after the free drop period is dependent upon the duration of the course (in weeks), the effective drop date, and the drop deadline (see table below). The effective drop date is the day Mosaica Online Prep Academy receives your request.
Credit card refunds require 10 business days; check refunds may take up to eight weeks and are mailed to the address on file.
How to Drop a Course
Note: A week starts on Monday and ends on Sunday.
100% tuition refund
75% tuition refund
50% tuition refund
Semester Course or full enrollment
Drop within 10 business days before the beginning of the first class.
Drop before the end of week four of the start of the respective semester.
Drop before the end of week eight of the start of the respective semester. “W” grade recorded on transcript.
How to Drop a Course
Drops must be requested through one of the methods below; no drops can be completed via telephone.
* Online – Log on to mercuryonlineprep.com and click on “Registration” to get started. If you are dropping your last course, you cannot not use the website. You must mail, fax, or email your drop request.
* Email – Send an email to registration@mercuryonlineprep.com
* Mail or Fax – Mail your request to Mosaica Online Prep.
* In-Person – Any Mosaica Online Prep location.
You will receive confirmation of your course changes. It is your responsibility to retain registration documents as proof of courses changes.
Withdrawal / Dropping Your Last Course
An Academy Withdrawal constitutes a drop from all of your courses and departure from the Mosaica Online Prep Academy program, which is different from dropping one or more courses. If you choose to drop your last course and withdraw from the Academy you will also be dropped from your program and must be readmitted before any future credits or grades will apply to your diploma. It is important that you speak with your departmental advisor about the impact to your degree, academic requirements, and re-admittance policies
Special Conditions:
There will be no refund for reducing course loads after the course session’s last scheduled registration period. Students who do not formally withdraw, who are suspended for disciplinary reasons, or who leave the Academy when disciplinary action is pending are not eligible for a refund of any portion of any fee. A refund of all mandatory fees shall be made in the event of the death of a student at any time during the semester. Ordinarily, refunds will not be issued until the end of the fourth week following registration. Any outstanding financial obligations to the college will be deducted from the refund.
How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please contact us as follows:
Mosaica Education, Inc
42 Broadway NY, NY 10004
(Suite 1039)
(877) 509-8969
+1-702-722-505
info@mercuryonlineprep.com